Issuance and booking fees

Issuance fees

The price of your ticket breaks down into: - price of the trip excluding taxes / carrier surcharge - taxes - issuance fees   Booking fees are charged along with the sale of each ticket and apply to all passengers, except for infants under 2 years of age. They are non-refundable unless: - Your flight is canceled by the airline - Your flight is over 5 hours late and you decide not to fly   Issuance fees vary depending on: - travel type* (short-haul, medium-haul, long-haul flight), - travel class, - ticket price and conditions, - point of sale** (online, phone, ticket office).

Ticket purchased on airfrance.caTicket purchased by phone in CanadaTicket purchased at an Air France ticket office in Canada
Short-haul flight n/a - n/a - 30 $
Medium-haul flight n/a - n/a - 30 $
Long-haul flight (Voyageur – most economical fare) n/a - n/a - 30 $
Vol long-courrier Long-haul flight (Voyageur – flexible fare, Alizé, Premium Voyageur, Affaires, La Première) n/a - n/a - 30 $

Please note: travel agencies set and apply their own issuance fees for the sale of Air France tickets. These fees vary depending on the travel agency.

* Type of trip: Short-haul: all tickets issued for travel within the same country (excluding flights between metropolitan France and French overseas department and territories) and for travel between Fort-de-France and Pointe-à-Pitre. Medium-haul: all tickets issued for travel within Europe, between Europe and North Africa (Algeria, Morocco and Tunisia) or Israel, and within the Caribbean. Long-haul: any ticket issued for any other trip ** Point of sale: a €7 fee applies when you book online or at a ticket office and choose to finalize your order by phone.

Booking fees

Booking fees are administrative costs related to the sale of a ticket. They apply to requests to change or refund a ticket (except tickets that allow changes and refunds at no extra charge, and tickets issued for infants under 2 years of age).   Booking fees vary depending on: - point of sale (online, Air France ticket office, etc.), - place of issuance (online or by phone, etc.).

Ticket changes fees

Change made on airfrance.ca Self Service KioskChange made or a at an Air France airport counterChange made by phone or at an Air France ticket office
Ticket purchased on airfrance.ca or at an Air France (ticket office) No booking fees $ 30 no booking fees
Ticket purchased on a third party site or travel agency No booking fees $ 45 $ 50

Ticket refunds fees

Refund requested on airfrance.caRefund requested at an Air France airport counterRefund requested by phone or online form
Ticket purchased on airfrance.ca or at an Air France office No booking fees Not possible $30
Ticket purchased from a third-party site or travel agency Refund request to be completed through the third-party website or travel agency used to purchase the ticket*

* Travel agencies set and apply their own booking fees for changes to and refunds for Air France tickets. These fees therefore vary by agency.