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Passengers with disabilities

Do you need assistance during your trip? Send us your assistance request directly online when complete your booking. Please remember to submit your assistance request as soon as possible and at least 48 hours before the departure of your first flight.

How to submit an assistance request

Choose a flight when you book a flight online.

  • Fill out the required fields in the Passengers section.
    • Select "I need special assistance".
    • Select all the fields that apply to your request.

We will get in touch with you directly if we need further information to set up your assistance request.

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Do you have a temporary mobility issue?

You can request assistance when you book online or afterwards in My Bookings.

Travel companion and medical clearance

For your safety, please check to see if you need to travel with a companion and if you need medical clearance. Do I need medical clearance to travel? Do I have to travel with a companion?

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Your seat reservation

You may select your seats in My Bookings after you purchase your ticket. If you are unable to make a selection online, you can be assigned side-by-side seating once you arrive at the airport. At the very latest, we will assign side-by-side seating free of charge to the person with a disability and their companion, on the day of the Air France flight to/from Canada.

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Useful information

  • Consider booking a direct flight in order to ensure a smooth trip and minimize the handling of your wheelchair.
  • If your trip includes a connecting flight, we recommend you allow a minimum of 1.5 hours transit time between your flights.
  • Is your flight operated by one of our partner airlines? The airline's rules apply. 
    •  If you booked your flight with Air France and requested special assistance, we will transfer your request to the airline operating your flight to ensure it is properly processed. Please contact the airline with which you are playing to ensure your request has been received. 

How to contact us

View Air France's multiyear Accessibility Plan (2023-2026)

Check the inaccessibility declaration procedure